Your banking experience, whether in our branches or online, is of the utmost importance to us. That’s why we are updating our digital banking platform with better usability and new features. Soon you’ll enjoy easier saving, spending, tracking, account opening, and access to new helpful financial features and functions.
Please be sure to check your mail for a BLUE envelope from Peoples Bank. Inside, you’ll find your system enhancement booklet with full details about the transition and step-by-step instructions to help you prepare. You can also read a digital version of the guide here.
You will receive a NEW debit card(s) in the mail between August 17th and September 11th with a new design and card number(s). Keep your card(s) safe, because you cannot activate your NEW debit card(s) until September 17th. Your new card(s) will feature tap-to-pay and will have mobile wallet technology soon offering a faster, easier and safer way of paying for everyday purchases.
Our NEW digital banking system will go live on Monday, September 21st, at 9:00am, at which time you will be able to access your accounts. Old apps will be inactive as of September 17th.
Apple users will not need to download the new app as long as automatic updates are enabled. If automatic updates are not enabled, Apple users will need to navigate to the App Store and manually download the new version.
Android users will need to download the new app from the Google Play® Store.
Please use the links below to download the apps.
Peoples Bank ATMs will be unavailable beginning at 2:00pm on September 16th. ATMs will be available again starting September 21st.
We recommend you take the following actions before September 16th to minimize disruption in your Peoples Bank accounts and services to ensure a smoother transition during the upcoming system enhancement.
Customizable Debit Card Limits – Temporarily adjust debit card limits within the mobile banking app, up to the available balance in your account, to make large purchases.
Adjusted Processing Times – 5:00pm cut-off time for day-end processing; 4:00pm for mobile check deposit.
Credit Score Monitoring – View credit score and changes to credit.
Enhanced Digital Banking – New, user-friendly features & more customizable account alerts.
Debit Card Management – Monitor & manage your debit card within the digital banking app.
Available in the weeks following the enhancement.
Mobile Wallet – Add your Peoples Bank debit card to Apple Pay®, Samsung Pay®, Google Pay™ or Garmin Pay™.
Person-to-Person Payments – A new platform to quickly and instantly send and receive money with other individuals, whether you’re splitting a bill, paying a friend, or sending funds to family, making everyday transactions more convenient and secure than ever.
Online Account Opening – A new, more intuitive platform allowing for the opening of accounts from anywhere, anytime.
External Transfers – Gain greater control over your finances by seamlessly managing and moving funds between your Peoples Bank accounts and accounts you hold at other financial institutions, all from one convenient platform.
Business ACH – A secure nationwide, electronic network that allows you to transfer funds securely between different bank and credit union accounts. No need for paper checks, cash, or card networks for standard transactions, Peoples Bank has you covered.
What’s new:
What to expect:
We are dedicated to making this transition as simple and stress-free as possible for all our customers. Rest assured, our team is confident and prepared for this change and will do all we can to minimize interruptions to your banking.
In the meantime, please ensure Peoples Bank has your most up-to-date contact information, and we will be in touch with more information about this exciting upgrade.
